Bild: KI-generiertMake work easier.From idea to complex process.
Three paths: check potential in one day, shape classic use cases methodically – or solve with us the complex processes others fail at.
From a quick check to the complex core process.
Not every idea needs a big project – and the most valuable processes cannot be solved with a chatbot. Choose the entry point that fits your task.
Use Case Discovery Day
In one day we check together which ideas really have implementation potential – and where to start.
To the Discovery DayUse Case Design Sprint
With our AI Use Case Design method you shape use cases in a structured way – guided by us or on your own after the coach certification.
Complex processes
We take on the topics others fail at, automate them end to end – and, where it fits, turn them into a new business model.
See complex processesClassic use case
Clearly defined task, one team, existing tools. → Discovery Day and Design Sprint.
Complex process
Many stakeholders, systems and exceptions, high value, poorly solved so far. → Complex processes.
Three reasons to automate now.
The leverage is bigger than a year ago – and the lead you build with it smaller than it will be in a year.
Cost pressure
Margins are squeezed while qualified people are missing. Every hour lost to copy and paste is missing from customer work.
Mature technology
AI agents and LLM workflows now reliably process invoices, emails, contracts and service requests – with audit trail and clear escalations.
A shrinking window
Your competitors automate too. Whoever builds the unit-cost advantage today funds tomorrow’s growth – whoever waits will only be catching up.
Where AI takes work off your plate right away.
We automate the cases that occur in high volume every day and follow clear rules – with AI agents connected to your existing systems.
Finance & back office
Incoming invoices, orders and contracts are read, checked and booked – exceptions go to a human.
Customer service
Requests are classified, answered from your systems’ knowledge or cleanly escalated – 24/7, in several languages.
HR & operations
Pre-qualify applications, generate onboarding documents, maintain master data, produce reports automatically.
Sales & quotes
Create quotes from requests, evaluate tenders, enrich CRM data and prepare follow-ups.
Bild: KI-generiertThe 5–4–3 approach: 5 days of analysis, 4 weeks of piloting, 3 months of rollout.
From process analysis to anchored operations – with defined deliverables per phase and a manageable effort on your side.
Every phase ends with a decision and a number – not with a presentation.
Use Case Discovery Day – no sharp use case yet?
1 day, validated use cases, assessed feasibility. 100% credited toward the 5-day phase.
Process analysis & redesign
Process map (as-is / to-be), prioritised automation candidates and the ROI hypothesis for the pilot.
Pilot with real data
Working workflow in your environment, measured impact against the baseline, go/no-go decision.
Rollout & operations
Integration into ERP, CRM and M365, team enablement, runbook and KPI monitoring for daily operations.
Results after 5–4–3.
No tool list. One process that runs through – plus the foundation to automate the next one yourselves.
Process map with ROI hypotheses
As-is and to-be for the processes that really cost time and money – prioritised by leverage.
A productive pilot in 6–8 weeks
No demo video, but a workflow with real data and real users in your environment.
Integration into your systems
Docked onto ERP, CRM, helpdesk and M365 – AI extends your landscape instead of replacing it.
Agents for service, back office and operations
Classify and answer tickets, read documents, process cases straight through – with escalation to humans.
Operating and audit concept
Runbook, monitoring, audit trail and approvals – so audit, data protection and works council come along.
A team that carries on
Your business units and IT take over operations and the next automations – we stay sparring partners.
What measurably changes for you.
Typical ranges from our automation projects in mid-market and corporate environments.
Incoming invoices and standard documents run through without manual handling.
Service tickets get classified, answered or cleanly escalated.
Cases that took days are closed on the same day.
Measured on handling time or cost per case – against a baseline taken at the start.
Projects where we made work easier.
Anonymised customer examples · names and companies available as reference on request
Our service centre now handles 62% of standard requests automatically – with a higher first-contact resolution rate than before. Our agents finally focus on what really needs advice.
Stefanie Brandt
Head of Customer Service, Linnemann Haustechnik GmbH
Mid-sized HVAC wholesaler
Compliance that runs along – not in the way.
GDPR, EU AI Act, ISO 27001, works council: governance built in from day 1. No show-stopper at go-live.
Hosting of your choice
EU hosting, sovereign cloud or on-prem – with exchangeable models instead of vendor lock-in.
Audit trail
Every step logged: input, model, source, output – audit-proof for auditors and ISO 27001.
Roles, rights, human in the loop
Clear approvals and escalation paths for critical decisions – AI offloads work without taking over accountability.
GDPR & EU AI Act
Risk classification per use case, data minimisation and templates for data protection and works council.
The tools behind it.
Platform, workflow engine and models – curated, secure and connected to your systems.
peerio
Agent hub & integration centerAgents with role, knowledge, policy and audit trail – connected to ERP, CRM, helpdesk and M365.
Learn more about peerio
n8n
Workflow engineOpen-source automation for robust pipelines: classic steps and LLM steps end to end.
Claude
LLM · AnthropicPreferred model for reasoning, document and service workflows – with EU hosting options.
We work with EU-hosted models (Azure EU, AWS Frankfurt) and – on request – sovereign stacks with German infrastructure partners.
Which process hurts most at your company?
30 min sparring – we listen, estimate the leverage and send back an ROI hypothesis.